Refund policy

Last updated: 5 November 2026

Contact: info@daughterofdanu.co.uk

Changed your mind? You can cancel your order for any reason within 14 days of receiving it. To cancel, email info@daughterofdanu.co.uk with your order number. You then have a further 14 days to send the items back to us.

Items should be unused and returned in their original condition and packaging.

Oracle decks can be returned even if opened, as long as the cards and guidebook are undamaged. We may reduce your refund if items have been handled more than necessary to inspect them, or are no longer in a condition we can resell.

Return postage is paid by you, unless the item is faulty or we sent you the wrong item. We recommend a tracked service, as we can't refund parcels that don't reach us.

We will refund you within 14 days of receiving the items back (or receiving proof that you have posted them, if sooner). Your refund includes the original standard delivery charge but not any extra you paid for a faster delivery option. Refunds go back to your original payment method. Damaged, faulty or incorrect items If anything arrives damaged, faulty or is not what you ordered, please email us within 7 days of delivery with your order number and photos.

We will offer a replacement or a full refund, including any return postage. Asking you to tell us promptly does not affect your legal rights under the Consumer Rights Act 2015. Orders from outside the UK This policy applies to international orders too. For orders to the European Union and the United States, import duties and taxes are included in your delivery charge.

For other destinations, any import duties, taxes or handling fees charged by your country's customs authority or the carrier are not collected by us, so we are unable to refund them; you may be able to reclaim them from your local customs authority. When returning an item from outside the UK, please mark the parcel as a return so that you are not charged duties again.

Lost parcels If your order has not arrived within 10 working days of dispatch in the UK, or 20 working days elsewhere, please contact us and we will investigate with the carrier. This policy does not affect your statutory rights.